Change or reset your password

The recover site allows you to change your password, or recover a forgotten password.

Change your password

1. Navigate to the recover site.

2. Input your username (eg jdoe, not your email address) and existing password.

3. Enter the MFA code from your Microsoft Authenticator App, enter the Captcha and click Continue.

4. Choose a new password, then reenter it. Enter the Captcha and click Reset Password.

Forgotten Password

1. Navigate to the recover site.

2. Click Forgot your password?

3. Input your username (eg jdoe, not your email address) and the Captcha.

   • If you see an error message, send in the ticket to Service Desk to reset your password

4. Answer your security questions and enter the Captcha.

5. Enter the MFA code from your Microsoft Authenticator App, enter the Captcha and click Continue.

6. Choose a new password, then reenter it. Enter the Captcha and click Reset Password.